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Title
Text copied to clipboard!Medical Office Assistant
Description
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We are looking for a dedicated and detail-oriented Medical Office Assistant to join our healthcare team. The ideal candidate will be responsible for ensuring the smooth operation of our medical office by performing a variety of administrative and clinical tasks. This role requires excellent organizational skills, the ability to multitask, and a compassionate approach to patient care. As a Medical Office Assistant, you will be the first point of contact for patients, providing them with a welcoming and efficient experience. Your duties will include scheduling appointments, managing patient records, handling billing and insurance claims, and assisting healthcare professionals with clinical tasks. You will also be responsible for maintaining a clean and organized office environment, ensuring that all medical supplies are stocked and equipment is functioning properly. The successful candidate will have strong communication skills, both written and verbal, and the ability to work well under pressure. You should be comfortable using electronic health records (EHR) systems and other office software. Previous experience in a medical office setting is preferred, but not required. We offer a supportive work environment, opportunities for professional growth, and a chance to make a meaningful impact on patient care. If you are a motivated individual with a passion for healthcare, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet and check-in patients upon arrival.
- Schedule and confirm patient appointments.
- Maintain and update patient records in the EHR system.
- Handle billing and insurance claims.
- Assist healthcare professionals with clinical tasks.
- Answer phone calls and respond to patient inquiries.
- Prepare examination rooms and ensure they are clean and stocked.
- Manage office supplies and order new inventory as needed.
- Process patient payments and provide receipts.
- Coordinate referrals to specialists and other healthcare providers.
- Ensure compliance with HIPAA and other regulations.
- Assist with patient education and provide information on medical procedures.
- Perform basic clinical tasks such as taking vital signs.
- Handle incoming and outgoing mail.
- Support office staff with various administrative tasks.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Certification as a Medical Office Assistant or similar credential preferred.
- Previous experience in a medical office setting is a plus.
- Proficiency with EHR systems and office software.
- Excellent organizational and multitasking skills.
- Strong communication skills, both written and verbal.
- Ability to work well under pressure.
- Compassionate and patient-focused approach.
- Attention to detail and accuracy.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- Basic knowledge of medical terminology.
- Ability to work independently and as part of a team.
- Flexibility to work varying shifts, including evenings and weekends if needed.
- Strong problem-solving skills.
- Professional appearance and demeanor.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience working in a medical office?
- How do you handle stressful situations and multitasking?
- What strategies do you use to ensure accuracy in your work?
- How do you maintain patient confidentiality?
- Can you provide an example of a time you went above and beyond for a patient?
- How do you stay organized and manage your time effectively?
- What experience do you have with EHR systems?
- How do you handle difficult or upset patients?
- What motivates you to work in the healthcare field?
- How do you ensure compliance with HIPAA and other regulations?